Privacy Policy

We collect information you provide directly to us, including your name, email address, company name, phone number, and any other information you submit through our website forms, contact requests, or service engagements.

We automatically collect certain technical information when you visit our website: IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on pages. This information is collected through cookies and similar tracking technologies and is used to improve our website and services.

If you engage our services, we may collect additional information necessary to provide those services, including technical specifications, business requirements, and other project-related data you share with us.

We use the information we collect to provide, maintain, and improve our services; to respond to your inquiries and communicate with you about projects and engagements; to send you technical updates, newsletters, and marketing communications (where you have consented); and to comply with legal obligations.

We process your personal data on the following legal bases: performance of a contract (when processing is necessary to fulfill a service engagement); legitimate interests (for improving our services, preventing fraud, and direct marketing to existing clients); consent (for sending marketing communications to prospective clients); and compliance with legal obligations.

We do not sell, trade, or otherwise transfer your personal information to third parties for their own marketing purposes. We may share information with trusted service providers who assist us in operating our website and delivering our services, subject to confidentiality agreements.

We use cookies and similar tracking technologies to enhance your experience on our website. Strictly necessary cookies are required for the website to function and cannot be disabled. Analytics cookies help us understand how visitors interact with our website using tools such as Google Analytics. Marketing cookies track your visits across websites to display relevant advertising.

You can control cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect the functionality of our website. For detailed information about the cookies we use, please see our Cookie Policy.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Contact and inquiry data is retained for up to 3 years after your last interaction with us. Client engagement data is retained for 7 years in accordance with accounting and contractual record-keeping requirements.

When data is no longer needed, we securely delete or anonymize it. You may request deletion of your personal data at any time, subject to our legal obligations to retain certain records.

If you are located in the European Economic Area, you have the following rights under the General Data Protection Regulation: the right to access your personal data; the right to rectification of inaccurate data; the right to erasure ('right to be forgotten'); the right to restrict processing; the right to data portability; and the right to object to processing based on legitimate interests.

If you are a California resident, you have rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights.

To exercise any of these rights, please contact us at the details below. We will respond to verifiable requests within 30 days for GDPR purposes and within 45 days for CCPA purposes.

Hypertekx Inc. is headquartered in the United States. If you are located outside the United States, your information may be transferred to and processed in the United States, which may have different data protection laws than your country of residence.

For transfers of personal data from the European Economic Area to the United States, we rely on Standard Contractual Clauses approved by the European Commission as the legal mechanism for such transfers, ensuring an adequate level of protection for your personal data.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS 1.3) and at rest (AES-256), access controls, security monitoring, and regular security assessments.

We are ISO 27001 certified and SOC 2 Type II compliant. However, no method of transmission over the internet or electronic storage is 100% secure. If you believe your personal information has been compromised, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of material changes by posting the updated policy on this page with a revised effective date and, where appropriate, by sending an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have concerns about how we handle your personal information, please contact our Data Protection team at [email protected] or by post at: Hypertekx Inc., 74 Ave Street, Surrey, BC V3S 2G6, Canada.

For GDPR-related requests, you also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your personal data in accordance with applicable law.